Help centre

Contact us

All Structured Space products are digital — nothing is posted. If you need help with access, Essentials or Complete editions, bundles or an order, send a message and we will reply by email.

Try these first

What to include

  • Missing access or download Check spam first, then include the email used at checkout and your order number.
  • Essentials vs Complete or format help Tell us which planner you are looking at — web app, Google Sheets or single-page — and what feels overwhelming.
  • Bundle discount or checkout The 25% bundle discount applies automatically at checkout for eligible one-time purchases. Subscriptions are excluded.
  • Refund or order issue Include your order number and a short description. See our Refund Policy for digital product terms.
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Send a message

Include your order number if you have one — it helps us find your purchase quickly.

We usually reply within 1–2 business days. Check spam if you are waiting on access details.